It starts innocently enough with a minor request for a minor tweek. In most cases it just gets done - all part of completing a software project or website development. But then in some cases before you know it requests are growing.
It's an easy situation to get into - a bit like building a new house or doing an extension - things grow and develop. We try our best to be flexible with clients - as we find it can be hard for a non expert buyer to fully understand or appreciate what has been agreed. Sometimes the simplest solution is to agree a picture of the system up front - normally that saves a thousand words.
Monday 29 March 2010
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